Refund Policy
1. General Policy
At SeraphaeAI, we strive to ensure that you are satisfied with our services. However, if you are not fully satisfied with your purchase, please review our refund policy below.
2. Free Trial and Free Plan
- Free Trial: If you are using our free trial, no payment is required, and therefore no refunds are applicable. The trial is designed to allow you to test our services before making any financial commitment.
- Free Plan: If you are using the free plan of our plugin, no payment has been made, so refunds do not apply.
3. Paid Subscriptions
- Monthly and Annual Subscriptions: If you have purchased a monthly or annual subscription and wish to request a refund, please note that refunds are not provided for partial months or unused time. You will retain access to premium features until the end of your current billing cycle.
4. Refund Eligibility
Refunds may be considered under the following conditions:
- Technical Issues: If you encounter technical issues with our plugin that we are unable to resolve, you may request a refund within [insert number] days of purchase.
- Service Not as Described: If our service does not meet the description provided on our website, you may be eligible for a refund within [insert number] days of purchase.
5. Requesting a Refund
To request a refund, please contact our support team at [insert email address] with the following information:
- Your account details
- A detailed description of the issue or reason for the refund request
- Proof of purchase
Our team will review your request and respond within [insert number] business days.
6. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting.
7. Contact Us
For any questions regarding this Refund Policy or to request a refund, please contact us at:
SeraphaeAI
444 Alaska Avenue
Suite #BLG219
Torrance, California 90503
Email: contact@seraphaeai.site